Please see the Job Descriptions below. Alorica is looking forward to MEETING YOU and discussing these (and possibly other) openings with you at the job fair!
Are you looking to work as a Call Center Agent from home?
Working for Alorica you can offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
As an Alorica employee, you may receive:
• Paid training • Flexible training schedules • Medical and dental benefits • Paid time off • Paid holiday and sick time • Retirement planning options (401(k)) • Employee discounts through client programs Working with Alorica
KEY JOB RESPONSIBILITIES:
• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns • Maintains and updates customer information as necessary • Calmly attempts to resolve and de-escalate any issues • Escalates calls to supervisor when necessary and appropriate • Responds to requests for assistance and/or possible processing of credit card authorizations • Tracks call-related information for auditing and reporting purposes • Provides feedback reports on call issues related to downtime and/or training issues • Upsells to customers as necessary